EXCHANGE, RETURN & REFUND

🌸 The Nesavu Refund & Return Policy

We hope you and your little one love what you ordered! Every piece from The Nesavu is made with love, care, and attention to detail. But if something doesn’t feel quite right, we’re here to help, fairly and supportively.

📦 RETURN & EXCHANGE CONDITIONS

We accept returns or exchanges only if:

The item is unused, unwashed, and in its original condition
All original tags, labels, and packaging are intact
You raise the return request within 7 days of delivery

🛑 We DO NOT accept returns for:

International orders (see International Orders below for the ways we can still help)
Products purchased during special sales (BOGO, flat-rate offers, clearance, etc.)
Accessories, customized items, or garments that have been altered
Orders where the wrong size was selected by the customer (though exchanges may still be possible, see below)

📸 If your item is damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear images for assessment.

🔁 SIZE & PRODUCT EXCHANGE POLICY

We understand that finding the right size for babies and kids can be tricky. If the size isn’t right, we’re happy to offer a one-time free exchange for a different size in the same product, subject to availability. This applies to orders delivered within India.

✔️ One free exchange per order (for eligible requests)
✔️ No return shipping charge for exchanges
✔️ Our team will guide you through the steps

Exchange requests are handled based on stock availability and must meet return condition guidelines.

🌍 INTERNATIONAL ORDERS

International orders can’t be returned or exchanged through us. Two-way international shipping and customs usually cost more than the outfit itself, so it isn’t practical or fair to pass that on to you.

If a size doesn’t work out, we can still help, case by case:

Exchange through someone in India: a family member or friend in India can send the unused item to us, and we’ll exchange it under our usual domestic terms and deliver the new size to their Indian address.
Send it back yourself: message us first. If we agree, you ship the item back at your own cost (including any duties), and the cost of shipping the new size back to you is shared with you before we dispatch.

💡 The easiest way is to confirm the size with us on WhatsApp (+91 80989 91122) before you order. Send your child’s age and one measurement, and we’ll suggest the size.

🚚 RETURN PROCESS

We currently do not offer reverse pickup.

Here’s how to return an item:

Email us at [email protected] or
WhatsApp us at +91 80989 91122 with your Order ID and issue details
We’ll respond with the return address and instructions
Once we receive and inspect the item, we’ll process your store credit or exchange accordingly

📦 Please ensure the return is securely packed to avoid any transit damage.

💳 REFUNDS & STORE CREDIT

We primarily offer store credit for approved returns, which you can use for any future purchase on our website.

💡 It’s fast, convenient, and lets you reorder whenever you’re ready!

If you’d prefer a monetary refund, just let us know. We’ll accommodate your request after return approval.

Refunds will be credited to the original payment method
Processing time: 5–7 business days after the item passes quality check

⛔ Note: Original shipping charges (if any) are non-refundable, unless the return is due to our error.

❤️ WHEN IT’S OUR MISTAKE

If you receive:

A wrong product
A damaged or defective item

We’ll take full responsibility, covering return shipping and ensuring a prompt replacement or full refund. Just reach out to us within 48 hours of delivery, and we’ll fix it without fuss.

❌ ORDER CANCELLATION POLICY

We understand, sometimes you change your mind.

You can cancel your order within 3 hours of placing it, provided it hasn’t been packed or shipped yet.
To request a cancellation, please WhatsApp us at +91 80989 91122 or email [email protected] with your Order ID.

📦 If the order is already processed or dispatched, we won’t be able to cancel it, but we’re happy to guide you through our return process after delivery, if eligible.

🛍️ Note: Orders placed during special sale events (like BOGO, flat-rate sale, or festival discounts) are not eligible for cancellation or change, as they are processed on priority