FAQ's

How do I place an order on thenesavu.com website?

  • Select your products, add to cart and then proceed with payment.


How do I pay when I place an order at thenesavu.com website?

  • thenesavu.com offers multiple payment options such as Credit Card/Debit Card/Net Banking/mobile wallets.


How do I go about a payment failure?

  • In case of a failed payment, retry placing the order and completing the payment:
  • Check for correct credit/debit card details, pins, passwords, etc
  • Check for sufficient balance in the account
  • Check for good internet connectivity
  • If amount is debited from your account despite a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Can I edit my order?

  • No, order cannot be modified once placed. However you can cancel within 04 hours and place another order.


How can i track my orders & payment?

  • After logging into your account, the status of your checkout history can be found under Order History.
  • For orders a tracking number (article tracking number) will be given to you.


What is the expected delivery time for my order?

  • Once you receive a confirmation email from our website, your order will on your way in 5-7 business days.


How can i redeem my Discount Code?

  • In Checkout page, you will find the discount code column ,just type/paste the code and click apply .
  • Note: Discounts may vary according to their percentage


What are the payment methods available?

  • At the moment, we only accept Credit/Debit cards and payment gateways like Payubiz, Paytm ,Razorpay are available.


Do you accept international cards for payment?

  • Yes, we do accept international cards. However we have an upper limit on the transaction amount for security reasons. This upper limit is variable from time to time.


What is the accumulated delivery fee for?

  • The Delivery fee may vary depends on the distance and weight of the product, You can redeem in each checkout .


Can I cancel my order?

  • Yes, in case you change your mind, you can cancel the order within 04 hours of placing the order. Just send us an email to sales@kimigirl.in


What Happens if there's been a delivery mishap to my order? (DAMAGED)

  • We take such matters very seriously and will look into individual cases thoroughly.
  • We regret to inform you that refunds will be given for orders if the product is damaged, while you receive the product. Refund will be processed if the product is returned within 7 working days.


How can i change my shipping address?

  • By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.


How long will it take for my order to arrive after i make payment?

  • Members who ship their orders within India should expect to receive their orders within three(3) to five (5) working days . If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.


What is your return policy?

  • In case of a wrong order or defective product, you can return the product within 07days to us and we will send you the exact or suitable replacement. You can email us at sales@kimigirl.in Please make sure the product is the same condition as delivered with the bill and price tag, in case of failing which we will not be able to accept the return.


Will I get a refund in case I return a product?

  • Refund will be processed once when we receive product in our warehouse and after completing quality check. It may take 01 to 15 days to credit the refund which depends upon the mode of payment.