CANCELLATION POLICY

THENESAVU.COM believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 3 hours of placing an order.
  • you can email Email us on sales@kimigirl.in with your order number to cancel, or contact us on +91 8098991122
  • No cancellations are entertained for those products that THENESAVU marketing team has obtained on special occasions like (e.g. Women’s day, Diwali, and Valentine’s Day etc). These are limited occasion offers and therefore cancellations are not possible.

EXCHANGE/ RETURNS

  • We Do Not Have an Exchange/ Return Policy unless the item received by you is damaged or wrong (Color/ Size/ Product etc).For any queries regarding the product you can always get in touch with us on +91 8098991122 or Email on sales@kimigirl.in before you complete your purchase.
  • There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number +91 8098991122
  • The return process of the product can be restricted depending on the nature and category of the product.

     

    CONDITIONS FOR RETURN

    • Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
    • Products/Items should be UNUSED.
    • Products should be returned in their original packaging along with the original price tags, labels and invoices.
    • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
    • Return shipping cost should be borne by the customer.
    • Send us an email at sales@kimigirl.in to inform us about the returns shipment. Please include your original order ID number in the email. After we have received your returns shipment, we will notify you via e-mail of your refund within 15 working days.
    • In the unlikely event that we have inadvertently sent you incorrect merchandise please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacing the merchandise.

    REFUNDS

    • We will process the refund after receipt of the product by THENESAVU.COM or its business partner. Refund will be processed based on the mode of payment of the order.
    • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.Orders paid by net banking accounts will be credited back to bank account.