EXCHANGE, RETURN & REFUND

🌸 The Nesavu Refund & Return Policy

We hope you and your little one love what you ordered! Every piece from The Nesavu is made with love, care, and attention to detail. But if something doesn’t feel quite right, we’re here to help—fairly and supportively.

📦 RETURN & EXCHANGE CONDITIONS

We accept returns or exchanges only if:

  • The item is unused, unwashed, and in its original condition

  • All original tags, labels, and packaging are intact

  • You raise the return request within 7 days of delivery

🛑 We DO NOT accept returns for:

  • International orders

  • Products purchased during special sales (BOGO, flat-rate offers, clearance, etc.)

  • Accessories, customized items, or garments that have been altered

  • Orders where the wrong size was selected by the customer (though exchanges may still be possible—see below)

📸 If your item is damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear images for assessment.

🔁 SIZE & PRODUCT EXCHANGE POLICY

We understand that finding the right size for babies and kids can be tricky. If the size isn’t right, we’re happy to offer a one-time free exchange for a different size in the same product, subject to availability.

✔️ One free exchange per order (for eligible requests)
✔️ No return shipping charge for exchanges
✔️ Our team will guide you through the steps

Exchange requests are handled based on stock availability and must meet return condition guidelines.

🚚 RETURN PROCESS

We currently do not offer reverse pickup.

Here’s how to return an item:

  1. Email us at orders@thenesavu.com or
    WhatsApp us at +91 80989 91122 with your Order ID and issue details

  2. We’ll respond with the return address and instructions

  3. Once we receive and inspect the item, we’ll process your store credit or exchange accordingly

📦 Please ensure the return is securely packed to avoid any transit damage.

💳 REFUNDS & STORE CREDIT

We primarily offer store credit for approved returns, which you can use for any future purchase on our website.

💡 It’s fast, convenient, and lets you reorder whenever you’re ready!

If you’d prefer a monetary refund, just let us know—we’ll accommodate your request after return approval.

  • Refunds will be credited to the original payment method

  • Processing time: 5–7 business days after the item passes quality check

⛔ Note: Original shipping charges (if any) are non-refundable, unless the return is due to our error.

❤️ WHEN IT’S OUR MISTAKE

If you receive:

  • A wrong product

  • A damaged or defective item

We’ll take full responsibility—covering return shipping and ensuring a prompt replacement or full refund. Just reach out to us within 48 hours of delivery, and we’ll fix it without fuss.

❌ ORDER CANCELLATION POLICY

We understand—sometimes you change your mind.

  • You can cancel your order within 2 hours of placing it, provided it hasn’t been packed or shipped yet.

  • To request a cancellation, please WhatsApp us at +91 80989 91122 or email orders@thenesavu.com with your Order ID.

📦 If the order is already processed or dispatched, we won’t be able to cancel it—but we’re happy to guide you through our return process after delivery, if eligible.

🛍️ Note: Orders placed during special sale events (like BOGO, flat-rate sale, or festival discounts) are not eligible for cancellation or change, as they are processed on priority

🧵 Still Have Questions?

We’re here to help every step of the way!

📞 Call or WhatsApp: +91 80989 91122
📧 Email: orders@thenesavu.com

We’re parents too—and we know how important it is to get things right.
Thank you for shopping with The Nesavu 💛